At Alayah Drifter, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process.

Returns

• You may return items within 14 days of receiving your order.

• Items must be unused, in original condition, and in the original packaging.

• To initiate a return, please contact us at [email protected] within the 14-day period.

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days.

• Refunds will be issued to the original payment method or as store credit, depending on the situation.

• Please note that some items may be non-refundable if they do not meet the return conditions.

Exchanges

• If you received a defective or incorrect item, please contact us immediately at [email protected] so we can arrange an exchange.

• Exchanges must be requested within 7 days of receiving the order.

Important Notes

• Please ensure items are securely packaged when returning to avoid damage during transit.

• We reserve the right to refuse returns that do not meet these conditions.

If you have any questions about our Refunds and Returns Policy, feel free to reach out to us at [email protected].